925 Privacy Policy – How We Protect Your Information
User privacy is a top priority at 925. This policy explains what information we collect, how we use it, your rights as a Malaysian user, and the security measures we take to protect your data.
1. Information We Collect
When you register and use the 925 platform, we collect several categories of information to ensure our services run properly and securely for all users in Malaysia.
Account information: During registration, we collect your username, email address, encrypted password, date of birth, and phone number. This information is required to verify your identity and grant access to your account.
Payment information: To process deposits and withdrawals in Malaysian Ringgit (MYR), we retain transaction records including the payment method used, amount, and date. We do not store full card numbers — sensitive payment data is handled by verified payment processors.
Device and browser information: We automatically collect your IP address, browser type, operating system, screen resolution, and session data when you access the platform. This information helps us detect unauthorised activity and optimise your mobile experience.
Usage data: We record the pages you visit, buttons you click, time spent in each section, and aggregated betting patterns that cannot be used to identify any individual. This data is used to improve the platform's design.
2. How We Use Your Information
925 uses collected information solely for legitimate purposes related to the provision of platform services. We do not sell your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Verify identity and process new account registrations on the 925 platform.
- Processing deposits and withdrawals in MYR via supported local payment methods.
- Detect and prevent fraud, account abuse, and unauthorised access.
- Send important notices related to your account, such as transaction confirmations, security alerts, and terms updates.
- Responding to enquiries and providing customer support through available channels.
- Comply with legal obligations and regulatory requirements applicable in Malaysia.
- Improves platform functionality and user experience based on analysis of usage patterns that cannot identify any individual.
3. Cookies & Tracking Technologies
925 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you access a website.
Types of cookies we use:
- Session cookies: Used to maintain your login session while active and to keep your account secure. These cookies are automatically deleted when you close your browser.
- Preference cookies: Stores your language settings, display layout, and other personal preferences you have configured on the platform.
- Analytics cookies: Collects aggregated information on how users interact with the platform to help us understand usage patterns and improve our design.
- Security cookies: Helps detect and prevent fraudulent activity by identifying suspicious access patterns.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in or access some features.
4. Data Storage, Security & Third-Party Sharing
Data retention: Your personal information is stored on secure servers with restricted access. We retain data for as long as your account remains active or as needed to fulfil our legal and business obligations. Once an account is closed, personal data that is no longer required will be deleted or anonymised within a reasonable timeframe.
Security measures: 925 uses SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored in hashed form and cannot be read even by internal staff. Access to user data is restricted to personnel who require it for specific job functions only.
Third-party sharing: We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data in the following limited circumstances:
- Verified payment processors to facilitate secure processing of MYR deposit and withdrawal transactions.
- Technology service providers who support platform operations, subject to strict confidentiality agreements.
- Legal or regulatory authorities when required to do so under applicable Malaysian law.
All third parties we work with are bound by data protection obligations equivalent to our own standards.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 925 platform user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you by contacting our support team.
- Right to rectification: If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting support.
- Right to erasure: You may request deletion of your personal information following account closure, subject to any legal obligations that may require us to retain certain data for a minimum period.
- Right to object to processing: You may object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Privacy Policy
925 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or an in-platform notice at least 7 days before taking effect. The date of the most recent update is displayed at the top of this page.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 925 support team via live chat on the platform or by email at [email protected]. You may also refer to our FAQ page us for more information on privacy and account security.
Still Have Questions About Your Privacy?
The 925 support team is ready to help you understand how your data is handled. Reach us via live chat, browse our FAQ page, or register an account to start enjoying our platform with peace of mind.